With over 30 years experience across Retail, Logistics, Customer Operations, Strategy Development, Procurement and Large scale Contact Centre Leadership, across both outsourced and in house operations.
During my previous experience, working as a senior leader in both Customer Experience and Operational leadership within a major FTSE 100 & 250 business, I have had the pleasure to work with or alongside so many of the best business consultancies in the world including McKinsey, PwC and Accenture, along with a number of more specialist teams at Ember Services, & MuSigma.
Each experience is one that I have learned from to help shape the support I can now provide to you.
I am passionate in driving thought leadership in the role of colleagues alongside digital innovation with a clear focus on empowering right outcome for Customers, and creating a Customer hub for your business
I have created this business to support you in designing and delivering your strategy, aligned to drive appropriate outcomes for your business, your customers and your colleagues
When it comes to who I work with, I want to give each of you the time and guidance you deserve, so give me a call in the first instance to discuss your needs
