Why Appropriate Consulting ?...

I have created my consultancy to help bring my knowledge and insight, developed over years of experience in a large, complex multi-channel retailer to the market to support all sectors in developing Customer Centric environments 

I have been very fortunate to work with some fantastic leaders and truly stunning clients from launch, taking in many new verticals. Supporting those businesses in Customer Transformation Strategy including Operational Leadership, Organisational Design, Contract Reviews and Technical RFP's

I am Experienced in 

• Customer operational model design 
• Large scale Operational Leadership
• BPO and Technical RFP leadership
• Client Relationship Management
• Development and deployment of Customer Dashboard and operational frameworks
• Management & Organisational design of  Customer Operations
• Logistics network and Carrier management
• High Value Contract Development with associated Commercial and Procurement activity 

Working alongside my wide network of contacts from across the industry I will ensure that if needed, I connect your business with providers that will allow us to build an Appropriate solution. Be that a new customer strategy, organisational design or digital solutions.

Those colleagues and peers from Retail, Logistics, Distribution, BPO’s and Contact Centres whom I’ve worked with over the years, be that in Leadership roles, Training rooms or Industry conferences have always heard me talking through: 

• The need to deliver Appropriate solutions
• To empower your teams to provide your customers with Appropriate outcomes
• To Plan using Appropriate handling time

It should come as no surprise that I named my business Appropriate Consulting Ltd

If you feel the need for support, please get in touch and let’s see where we could work together in the future